Citizen's Charter
Upazila Education Office
Serial No. Payable Service Recipient Service Provider's Service Provider's Performance Time Limit
1 Free book distribution Parents/students should enroll their children in the nearest primary school on time. The Upazila Education Officer shall ensure the distribution of books at scheduled times as per the demand and availability of the school; shall include/maintain the account of the distribution in the specified register and shall send a report in this regard to the District Primary Education Office. Last week of December.
2 Formation/Reorganization of SMC and PTA If anyone wants to be a candidate, he should apply in writing to the Headmaster of the concerned school. The committee should be formed according to the guidelines and policies. Initiative taken 6 months before the expiry of the term of the committee
3 Formulation of scholarship list Samtman should be admitted in time in the nearest primary school. The list sent from the school should be checked and approved in PESP Software. Every year in March
4 Allowing training in other institutes including BED and M.Ed. teacher/
The teacher should apply with the concerned upazila education office before 31st March. In view of the application, urgent action should be taken as per the rules and it should be forwarded to the District Primary Education Office. By April 15
5 Time Scale Application Settlement Teachers/employees should apply on time. AC R & Service Book (updated) of last 3 years should be submitted along with the application. With the recommendation of DPC/(Departmental Promotion Committee) should be forwarded to the District Primary Education Office and the same should be intimated to the applicant. No action within 30 working days
6 Promotion should be forwarded to the District Primary Education Office along with the recommendation of the Head Teacher Nai DPC and the applicant should be informed about it. Within 90 working days of vacancy
7 Skill Limit Application Settlement Teachers/employees should apply on time. AC R & Service Book (updated) of last 3 years should be submitted along with the application. to be forwarded to the District Primary Education Office and inform the applicant of no action within 7 working days
8 LPR/lumpgrant application settlement The teacher/employee should submit the application along with the following documents: 1. SSC/School Leaving Certificate, 2, LPC, 3. First Appointment Letter, 4. Employment Certificate, 5. Leave Certificate. to be forwarded to the District Primary Education Office and notified to the applicant within 7 working days of submission
10 Application Settlement Officer/Teacher/Employee for taking loan from GPF should apply in the prescribed form along with updated account slip within the period mentioned in column 6 and should be sent to the District Primary Education Office and the applicant should be informed within 7 working days.
11
Disposition of application regarding final withdrawal from GPF
Officers/Teachers/Employees
The application should be submitted with the following documents: 1.Audit Manual Form No.633 (Signed by Head of Office) 2.Authority Certificate by the concerned Accounts Officer 3.Order of PRL Manjari 4.Death Certificate in case of deceased person 5.Representative/ Nominee certificate 6. Undertaking not to remarry if widowed.
The application should be forwarded to the District Primary Education Officer.
Within 7 working days
12 Home Construction Loan and similar applications Settlement Officer/Teacher/Employee should submit the application along with the following documents:
1. Application should be made in the prescribed form.
2. Earnest money.
3. The name of the undertaker in the sense that he has not previously taken a loan.
4. Certificate in the form prescribed by the relevant or relevant or appropriate (as the case may be) authority.
5. Opinion of government strategist or advocate.
6. Copy of certificate of registration or rejection of deposit.
7. Deposit or receipt of payment of land development tax or rent. within the period mentioned in column 6 should be forwarded to the District Primary Education Office and the applicant should be informed within 10 working days.
13 Disposition of Application for Permission of Passporting Officer/Teacher/Employee 1. The application must be submitted to the Upazila Education Office in the prescribed form.
must be forwarded to the District Primary Education Office within the period specified in column 6 and the applicant must be informed within 5 working days.
14 Application settlement officer/teacher/employee related to foreign travel or travel should submit application in specific form in applicable cases and in white paper in other cases to upazila education office.
within the period mentioned in column 6 should be forwarded to the District Primary Education Office and the applicant should be informed within 7 working days.
15 Teachers must apply in writing for permission to participate in higher examinations. within the period mentioned in column 6 should be forwarded to the District Primary Education Office and the applicant should be informed within 3 working days.
16 Other than casual leave, the application settlement officer/teacher/employee should submit the application to the upazila education office in the specified form and in other cases on white paper.
within the period mentioned in column 6 should be forwarded to the District Primary Education Office and the applicant should be informed within 5 working days.
17 Transfer application of teachers (within the upazila) The teacher must submit the application according to the policy at the upazila education office.
Arrange transfer where applicable but apply if not possible as per policy
18 Settlement of application for transfer of teachers (within upazila) The teacher should submit the application along with the following documents:
5. Attested copy of 1st 05 pages of employment certificate.
6. Attested copy of appointment letter.
7. 1st Joining Certificate.
8. Nikahnama. (In case of females) should be forwarded to the District Primary Education Office within the period mentioned in column 6 and the applicant should be informed within 7 working days.
19 Due Bill Application Settlement Officer/Teacher/Employee should submit application to Upazila Education Office along with necessary documents.
The information to be provided must be provided within the period mentioned in column 6, but if the matter is not within its jurisdiction, the application must be advised at the appropriate place. Within 15 working days
20 Annual confidential application or report filled or written officer/teacher/employee must fill the duly prescribed form and submit the application to the Upazila Education Officer by January 31. The countersigning officer shall ensure submission or transmission to the District Primary Education Officer by signing the completed form within the period mentioned in column no.6. 28 February
21 Any person/parent/student who is responsible for giving or supplying information should make a written application or application to the head of office with full name and address stating clear reasons. The information to be provided must be provided within the period mentioned in column 6, but if the matter is not within its jurisdiction, the application must be advised at the appropriate place. If possible then immediately if not maximum 2 working days
Remarks: According to the circular of the Ministry of Establishment.
Planning and Implementation: Cabinet Division, A2I, BCC, DoICT and BASIS
Technical Assistance:
